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Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

System Requirements

Kaplan makes every attempt to make our websites and products mobile and tablet friendly. However, not all features are compatible with all tablets and phones.

Kaplan Real Estate Education Course Technical Specifications:

  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
  • We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
  • For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have at least a 2MB connection.

Live Online Technical Specifications (Download Specifications PDF):

Computers with operating system:

  • Windows 7—Windows 10
  • Mac OS X 10.9 (Mavericks)—10.12 (Sierra)

Mobile devices:

  • iOS 9 or later
    • Internet connection: 3G connection or better: Wi-Fi recommended for VoIP audio and video
    • minimum iPhone 4s
    • preferred minimum iPhone 5
    • minimum iPad 2
    • preferred minimum iPad Air
  • Recommended that iPad users download HTML5Meeting for best experience
  • Android 4.1 (Ice Cream Sandwich) or later
    • Internet connection: 3G connection or better: Wi-Fi recommended for VoIP audio and video

Bandwidth:

  • 500kbps per each video feed
  • 500kbps for screen sharing
  • Internet connection 1 Mbps or better: broadband recommended
    *Minimum requirements depend on the number of video feeds.

Recommended browsers:

  • Chrome, Firefox, Safari, and Edge will work without plug-ins
  • With plug-ins, Internet Explorer 11 will work

 

Virtual Classroom Exam Proctoring Technical Specifications:

Students must have access to the internet, a webcam, and a microphone. Exam proctoring must take place on a laptop or desktop computer.

Computers with operating system:

  • Windows 7—Windows 10
  • Mac OS X 10.9 (Mavericks)—10.12 (Sierra)

Recommended browsers:

  • We recommend using Google Chrome for the best experience in our Virtual Proctoring Classroom.
  • Test your connection here.

Webcam and Microphone:

  • Many computers are equipped with a Webcam and Microphone.  If yours is not, you will need to acquire these items before your scheduled proctored exam.  Students are not permitted to use mobile devices for their virtually proctored exam.
  • If your computer is already equipped with a Webcam and Microphone and you are having technical difficulties, please review the FAQ below for some help troubleshooting.

For additional information regarding Virtual Classroom Exam Proctoring, please click here.

 

Live Online Technical FAQ

Which browser should I use to access my course?

We recommend using Google Chrome or Mozilla Firefox.

Internet Explorer is not a supported browser.

My connection isn’t stable, even with a recommended browser. What now?

You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:

  1. Use one of the other recommended browsers.
  2. Clear your browser’s cache and cookies:
  3. If possible, use a wired Internet connection.
  4. Try another network connection, such as your phone’s cellular network.
  5. Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
  6. Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.

I’m getting an “Unsupported Browser” message on my mobile device.

You will need to request the desktop version of the site:

  • In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site." 
  • In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."  
  • In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site."
     

I got disconnected from my event! What do I do?

You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).

Why doesn’t the screen share feature work?

When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.

Why can’t anyone see/hear me?

  1. Your audio/video settings are managed in a few places. Please ensure the following:
  2. Your microphone/camera are active/not muted in the event itself.
  3. You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
  4. The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.


Why does my page keep freezing/ Why is my material not showing? This fixes a lot of issues?


Chrome

  1. Open Chrome and navigate to a website away from Kaplan Real Estate Education (such as google.com)
  2. On your browser toolbar, click the Chrome menu at the top right
  3. Click Settings > Advanced > Privacy and security > Clear browsing data
  4. Next to "Time Range" choose All time.
  5. Ensure that the only two items that have check marks next to them are "Cookies and other site data" and "Cached images and files."
  6. Click Clear data.
  7. Close Chrome to complete the process.
  8. Open Chrome and log back in.

Firefox

  1. Navigate to a website away from Kaplan Real Estate Education (Such as google.com)
  2. Click the Open menu button, and choose Options.
  3. Select the Advanced panel.
  4. Click on the Network tab.
  5. In the Cached Web Content section, click Clear Now
  6. Close the about: preferences page. Any changes you've made will automatically be saved.
  7. Important: Close completely out of the browser (Use X in upper corner to close)
  8. Once closed, re-open and login back in.

Safari 8.0+

  1. Locate the “Settings” Icon
  2. With in the settings you will find an option that says “Safari”
  3. Scroll down until you see the option for “Advanced”
  4. Then click on where it says “Website Data”
  5. From here scroll down and select “Remove all website data”.