- Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Customer Support team Monday–Thursday 9:00 am to 7:00 pm, and Friday 9:00 am to 6:00 pm Eastern Time via email at firstname.lastname@example.org or via phone:
If you live in:
California, call direct at: 800.660.8105
Colorado, call direct at: 800.660.2188
New Mexico, call direct at: 800.777.1171
Texas, call direct at: 800.638.9708
Minnesota, call direct at: 888.523.1020
- For questions about accessing or viewing your courses, or for technical assistance with online education, our Technical Support team is available to assist you by phone Monday–Thursday 8:00 am–10:00 pm ET and Friday 8:00 am–9:30 pm ET, or by email 24 hours a day, 7 days a week. If you require immediate assistance, please call. Emails will be responded to promptly and always within 24 hours from being sent.
The best time to contact our Technical Support team is Wednesdays, Thursdays, or Fridays between 8:00 am and 1:00 pm ET.
View Kaplan's System Requirements.
- For questions about course content or curriculum, please email our instructors at email@example.com.