Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

FAQs

I have questions about my course. Who can help me?
  • Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Customer Support team Monday–Thursday 9:00 am to 7:00 pm, and Friday 9:00 am to 6:00 pm Eastern Time via email at restudentsupport@kaplan.com or via phone: 

800.636.9517

If you live in:   
California, call direct at: 800.660.8105
Colorado, call direct at: 800.660.2188
New Mexico, call direct at: 800.777.1171
Texas, call direct at: 800.638.9708
Minnesota, call direct at: 888.523.1020

  • For questions about accessing or viewing your courses, or for technical assistance with online education, our Technical Support team is available to assist you by phone Monday–Thursday 8:00 am–10:00 pm ET and Friday 8:00 am–9:30 pm ET, or by email 24 hours a day, 7 days a week. If you require immediate assistance, please call. Emails will be responded to promptly and always within 24 hours from being sent.

The best time to contact our Technical Support team is Wednesdays, Thursdays, or Fridays between 8:00 am and 1:00 pm ET.

View Kaplan's System Requirements.

Phone: 888.213.5124
Email: retechsupport@kaplan.com

I enrolled in a live online class, which is held on Zoom. What steps must I complete before attending the class?

You are required to complete the following steps before attending live online classes, which are held on Zoom:

  1. Create a Zoom account if you don’t already have one
  2. Ensure Zoom account information matches your Kaplan account (first/last name & email address)
  3. Optional/Recommend: Download and Install the Zoom application

To set up a free Zoom account and download the free Zoom application on your computer/laptop: 

Please click here to download and install Zoom and create an account. After you have downloaded and installed the Zoom application, you will be prompted to log in or sign up. Please click the “Sign Up” option. When creating your Zoom account, please use the same first name, last name, and email address associated with your Kaplan account. This way, the details displayed in the Zoom room match the details displayed on our class roster, ensuring that we know who you are and that you receive credit for the class (if you are taking a class for credit).

To set up a free Zoom account and attend via your web browser: 

Please click the link here and follow the instructions to set up your Zoom account. Be sure to use the same first name, last name, and email address associated with your Kaplan account. As a reminder, it is highly recommended that you download the Zoom application for the best user experience.


If you have an active Zoom account and will attend by either the Zoom application or your web browser:

Please check your account and ensure that the first name, last name, and email address associated with your Zoom account matches your Kaplan account.

For more information, please refer to your course completion instructions, which are located on your student dashboard.

How do I access my live online class, which is held on Zoom?

In order to access your class via Zoom, you MUST log into your Kaplan Learning Management System (LMS) account first.

If you receive a message asking you to enter a Meeting ID, you are not logged in to your Kaplan account.

The Zoom link for your class is built into your course on the Kaplan LMS (the “Launch Presentation” icon). This is why your first step is to log into your Kaplan LMS account. You will NOT need a Meeting ID if you are logged into both your Zoom and Kaplan LMS accounts.

When you enrolled in the class, you should have received two emails from Kaplan:

  1. Online Access email: This email will feature a link to log into your Kaplan LMS account. It also will provide your username (email address) to use when logging in.
  2. Class Confirmation email: This email will confirm the class(es) in which you enrolled, along with the date(s), start time(s), and end time(s). You should reference this email so you know when you must log into the Kaplan LMS (via the Online Access email) and access your Zoom link, which is built into your course.

You should arrive 5-10 minutes before class begins to ensure your webcam and microphone are working properly.

IMPORTANT: If you enrolled in a package that features Interactive Study Group, Career Mentor Connect, or Real Estate Accelerator, you will NOT receive a class confirmation email. This is because you did not need to enroll in a specific date or time. The live online sessions for these three career-building products are evergreen; they are held on the same day, and at the same time, every week. When you click on one of these course from your LMS Home page, you will be taken to the course dashboard, where you will find a PDF of the live online schedule. This will tell you when you need to click the Zoom link (the “Launch Presentation” icon) to attend the session, along with the topics that will be covered in each session.

What are the system requirements for your online courses?

Kaplan makes every attempt to make our websites and products mobile and tablet friendly. However, not all features are compatible with all tablets and phones.

  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 11 or macOS 10.10 or later operating systems.
  • For PC users, we recommend the use of current Chrome, Firefox, or Edge browsers. For Mac users, we recommend the use of current Chrome Firefox or Safari browsers.
  • Internet Explorer is not a supported browser. For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have at least a 2MB connection.
Is your school approved?

All Kaplan Real Estate Education licensing, postlicensing and continuing education courses are submitted and approved by that state's governing body.

Can I use my current state license to get licensed in another state?

Each state handles reciprocity differently. We encourage individuals who are licensed in a state and desire to become licensed in additional states to contact the target state regulator body for details. After obtaining the requirements necessary to be licensed in that state, our customer service team can assist you with matching courses to state reciprocity rules. 

What is the difference between a salesperson and broker?

What is the difference between a sales person and a broker? A real estate salesperson or broker is a professional licensed by their state to help consumers with real estate matters.  A salesperson must work under a managing or principal broker, this is the broker who is in charge of the brokerage firm.  Some states only license brokers, in that case, new brokers may be called broker associates and are required to work under a managing or principal broker. Much like a salesperson. 

A managing, principal or employing broker is a licensed broker who is in charge of a brokerage firm and the salespersons or broker associates of the firm. Typically to become a managing broker at least two years of active license experience and further course work and sometimes license exams are required.

No matter if you are a real estate salesperson, broker associate or managing broker the job is the same work with buyers, sellers, tenants and landlords to help them reach an agreement.

What does a real estate appraiser do?

An appraiser gives an opinion of the quality, value, or utility of a specific property. An appraisal is usually required whenever real estate is sold, mortgaged, taxed, insured, or developed. A typical appraisal might include physically inspecting the property, measuring the improvements and collecting the associated costs, preparing a site drawing, writing the physical description of the property, researching official records and deeds, finding similar properties to compare, and writing a final appraisal report.

How do I find employment in real estate?
  • Make a list of brokerage firms you want to talk with. If you don't know where to start, browse real estate ads to see if some firms seem more interesting than others.
  • Visit your local Chamber of Commerce or Board of REALTORS® to find out which firms are best represented. Pay attention to television and radio advertising, billboards, and the “For Sale” signs you see in yards.
  • Make appointments with the managing or principle broker of each real estate firm on your list. Larger firms may have recruiting managers.
What are my start up expenses?
  • Ask the broker for an itemized list of startup expenses. Are you required to join local, regional, and national professional organizations? Are there recurring monthly or quarterly expenses for membership?
  • Find out if advertising expenses are paid by the agency. How about “For Sale” signs and other signs? Do they provide them to agents free of charge?
  • Who pays for long distance telephone calls to clients? How about photocopies, stamps, and other office-related expenses?
  • Does the firm provide in-office computers and printers for real estate agent use, or are you expected to bring your own?
  • Ask if the firm carries errors and omissions insurance for agents. If so, find out what's covered. Discuss the policy with an insurance carrier to make sure it's adequate.
What can I expect in terms of income? Is this salary or commission based?

According to Salary.com, most real estate agents earn on average between $36,566 and $47,610 annually. How much agents make depends on the number of transactions they complete, the commission paid to the brokerage, and their split with the sponsoring broker. If you are talking with a franchised agency, be sure to ask what percentage of each sales commission is deducted and sent to the franchising company. Top producers earn a lot more than the average real estate agent. Each real estate office sets its own standards for top producers, but it's probably safe to say that a top producer would need to sell at least one home a month to qualify. Mega-stars earn $200,000 and up per year. Very few real estate professionals earn a salary versus commission.