The Kaplan Student experience is very important to us. Please reach out directly to our friendly Customer or Technical Support staff with your questions about our programs, courses, or instructors. We are here to help.
Check out our FAQs to see answers for our most commonly asked questions. If you cannot find your answer there, please refer to the links below to contact the appropriate Kaplan representative by phone or through email.
Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Customer Support team: Monday – Thursday 8:30 am to 7:00 pm, and Friday 8:30 am to 6:00 pm ET.
Phone: 800.636.9517 or 608.779.8333
Email: REstudentsupport@kaplan.com
If you live in:
California, call: 800.660.8105 or 608.779.8331
Colorado, call: 800.660.2188 or 608.779.8336
Minnesota, call: 877.788.3879 or 608.779.2983
New Mexico, call: 888.450.4690 or 505.821.5556
Texas, call: 800.638.9708 or 608.779.8334
For questions about accessing or viewing your courses, or for technical assistance with online education, our Technical Support team is available to assist you by phone or email 24 hours a day, 7 days a week. If you require immediate assistance, please call. Emails will be responded to promptly and always within 24 hours from being sent.
View Kaplan's System Requirements.
Phone: 888.213.5124 or 608.779.8333
Email: REtechsupport@kaplan.com
A team of national and state-specific Kaplan Subject Matter Experts are ready to answer your curriculum questions, contact them directly by emailing REinstructor@kaplan.com.
You can expect a reply to your question no later than 24 hours or the next business day.
To contact us through the mail, our address is:
Kaplan Real Estate Education
332 Front Street South, Suite 501
La Crosse, WI 54601
