The Kaplan Real Estate Education student experience is very important to us. Please reach out directly to our friendly Student or Technical Support staff with your questions about our programs, courses, or instructors. We are here to help.
Our teams can be reached by phone, email, or the chat feature found in the lower right hand section of our website. Our peak call volumes tend to be on Mondays and Tuesdays. The best time to contact our Student and Technical Support teams is Wednesdays, Thursdays, or Fridays between 8:00 am and 1:00 pm ET.
Check out our FAQs to see answers for our most commonly asked questions. If you cannot find your answer there, please refer to the links below to contact the appropriate Kaplan representative by phone or through email.
Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Student Support team: Monday – Thursday 8:30 am to 7:00 pm, and Friday 8:30 am to 6:30 pm ET.
The best time to contact our Student Support team is Wednesdays, Thursdays, or Fridays between 8:00 am and 1:00 pm ET.
Phone: 800.636.9517 or 608.779.8333
If you live in:
California, call: 800.660.8105 or 608.779.8331
Colorado, call: 800.660.2188 or 608.779.8336
Minnesota, call: 877.788.3879 or 608.779.2983
New Mexico, call: 888.450.4690 or 505.821.5556
Texas, call: 800.638.9708 or 608.779.8334
For questions about accessing or viewing your courses, or for technical assistance with online education, our Technical Support team is available to assist you by phone Monday–Thursday 8:00 am–10:00 pm ET and Friday 8:00 am–9:00 pm ET, or by email 24 hours a day, 7 days a week. If you require immediate assistance, please call. Emails will be responded to promptly and always within 24 hours from being sent.
The best time to contact our Technical Support team is Wednesdays, Thursdays, or Fridays between 8:00 am and 1:00 pm ET.
Phone: 888.213.5124 or 608.779.8333
A team of national and state-specific Kaplan Real Estate Education Subject Matter Experts are ready to answer your curriculum questions, contact them directly by emailing firstname.lastname@example.org.
You can expect a reply to your question no later than 24 hours or the next business day.
You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:
You will need to request the desktop version of the site:
Yes, in fact it’s highly recommended!
Please visit https://www.archiebot.com/connection-tester and follow the on-screen instructions to test your browser and audio/video devices.
You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).
When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.
Your audio/video settings are managed in a few places. Please ensure the following:
To contact us through the mail, our address is:
Kaplan Real Estate Education
332 Front Street South, Suite 501
La Crosse, WI 54601