Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

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Contact Us - Kaplan Real Estate Education

Easy Ways to Contact Us

The Kaplan Real Estate Education student experience is very important to us. Please reach out directly to our friendly Student or Technical Support staff with your questions about our programs, courses, or instructors. We are here to help. 

Best Times to Contact Us

  • Wednesdays, Thursdays, or Fridays, Between 8:00 am and 1:00 pm ET are the best times to contact Customer or Technical Support. 
  • Our teams can also be reached by email or the chat feature found in the lower right hand section of our website. 


Check out our FAQs to see answers for our most commonly asked questions, including questions related to accessing your live oneline class via Zoom. If you cannot find your answer there, please refer to the links below to contact the appropriate Kaplan representative by phone or through email.

Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Student Support team: Monday – Friday 9:00 am to 6:00 pm EST. 

Password reset and course access assistance is available Monday - Friday 9:00 am — 10:00 pm EST.

Phone: 888.213.5124 or 608.779.8333
Email: retechsupport@kaplan.com
Email: restudentsupport@kaplan.com

View Kaplan's System Requirements

A team of national and state-specific Kaplan Real Estate Education Subject Matter Experts are ready to answer your curriculum questions, contact them directly by emailing nationalleadinstructor@kaplan.com.

You can expect a reply to your question no later than 24 hours or the next business day.

Kaplan Course Access FAQs

You are required to complete the following steps before attending live online classes, which are held on Zoom:

  1. Create a Zoom account if you don’t already have one
  2. Ensure Zoom account information matches your Kaplan account (first/last name & email address)
  3. Optional/Recommend: Download and Install the Zoom application

To set up a free Zoom account and download the free Zoom application on your computer/laptop:  Please click here to download and install Zoom and create an account. After you have downloaded and installed the Zoom application, you will be prompted to log in or sign up. Please click the “Sign Up” option. When creating your Zoom account, please use the same first name, last name, and email address associated with your Kaplan account. This way, the details displayed in the Zoom room match the details displayed on our class roster, ensuring that we know who you are and that you receive credit for the class (if you are taking a class for credit).

To set up a free Zoom account and attend via your web browser:  Please click the link here and follow the instructions to set up your Zoom account. Be sure to use the same first name, last name, and email address associated with your Kaplan account. As a reminder, it is highly recommended that you download the Zoom application for the best user experience.

If you have an active Zoom account and will attend by either the Zoom application or your web browser: Please check your account and ensure that the first name, last name, and email address associated with your Zoom account matches your Kaplan account.

For more information, please refer to your course completion instructions, which are located on your student dashboard.

In order to access your class via Zoom, you MUST log into your Kaplan Learning Management System (LMS) account first.

If you receive a message asking you to enter a Meeting ID, you are not logged in to your Kaplan account.

The Zoom link for your class is built into your course on the Kaplan LMS (the “Launch Presentation” icon). This is why your first step is to log into your Kaplan LMS account. You will NOT need a Meeting ID if you are logged into both your Zoom and Kaplan LMS accounts.

When you enrolled in the class, you should have received two emails from Kaplan:
Online Access email: This email will feature a link to log into your Kaplan LMS account. It also will provide your username (email address) to use when logging in.
Class Confirmation email: This email will confirm the class(es) in which you enrolled, along with the date(s), start time(s), and end time(s). You should reference this email so you know when you must log into the Kaplan LMS (via the Online Access email) and access your Zoom link, which is built into your course.

You should arrive 5-10 minutes before class begins to ensure your webcam and microphone are working properly.

IMPORTANT: If you enrolled in a package that features Interactive Study Group, Career Mentor Connect, or Real Estate Accelerator, you will NOT receive a class confirmation email. This is because you did not need to enroll in a specific date or time. The live online sessions for these three career-building products are evergreen; they are held on the same day, and at the same time, every week. When you click on one of these course from your LMS Home page, you will be taken to the course dashboard, where you will find a PDF of the live online schedule. This will tell you when you need to click the Zoom link (the “Launch Presentation” icon) to attend the session, along with the topics that will be covered in each session.

We recommend using Google Chrome or Mozilla Firefox.

Internet Explorer is not a supported browser.

You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:

  1. Use one of the other recommended browsers.
  2. Clear your browser’s cache and cookies:
  3. If possible, use a wired Internet connection.
  4. Try another network connection, such as your phone’s cellular network.
  5. Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
  6. Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.

You will need to request the desktop version of the site:

  • In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site." 
  • In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."  
  • In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site."

Yes, in fact it’s highly recommended!

Please visit https://zoom.us/test and follow the on-screen instructions to test your browser and audio/video devices.

You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).

When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.

Your audio/video settings are managed in a few places. Please ensure the following:

  1. Your microphone/camera are active/not muted in the event itself.
  2. You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
  3. The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.


  1. Open Chrome and navigate to a website away from Kaplan Financial (such as google.com)
  2. On your browser toolbar, click the Chrome menu at the top right
  3. Click Settings > Advanced > Privacy and security > Clear browsing data
  4. Next to "Time Range" choose All time.
  5. Ensure that the only two items that have check marks next to them are "Cookies and other site data" and "Cached images and files."
  6. Click Clear data.
  7. Close Chrome to complete the process.
  8. Open Chrome and log back in.


  1. Navigate to a website away from Kaplan Financial (Such as google.com)
  2. Click the Open menu button, and choose Options.
  3. Select the Advanced panel.
  4. Click on the Network tab.
  5. In the Cached Web Content section, click Clear Now
  6. Close the about: preferences page. Any changes you've made will automatically be saved.
  7. Important: Close completely out of the browser (Use X in upper corner to close)
  8. Once closed, re-open and login back in.

Safari 8.0+

  1. Locate the “Settings” Icon
  2. With in the settings you will find an option that says “Safari”
  3. Scroll down until you see the option for “Advanced”
  4. Then click on where it says “Website Data”
  5. From here scroll down and select “Remove all website data”.

To contact us through the mail, our address is:
Kaplan Real Estate Education
1515 W Cypress Creek Rd.
Fort Lauderdale, FL 33309