The Kaplan Real Estate Education student experience is very important to us. Please reach out directly to our friendly Student or Technical Support staff with your questions about our programs, courses, or instructors. We are here to help.
Check out our FAQs to see answers for our most commonly asked questions, including questions related to accessing your live oneline class via Zoom. If you cannot find your answer there, please refer to the links below to contact the appropriate Kaplan representative by phone or through email.
Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Student Support team: Monday – Friday 9:00 am to 6:00 pm EST.
Password reset and course access assistance is available Monday - Friday 9:00 am — 10:00 pm EST.
Phone: 888.213.5124 or 608.779.8333
Email: retechsupport@kaplan.com
Email: restudentsupport@kaplan.com
A team of national and state-specific Kaplan Real Estate Education Subject Matter Experts are ready to answer your curriculum questions, contact them directly by emailing nationalleadinstructor@kaplan.com.
You can expect a reply to your question no later than 24 hours or the next business day.
You are required to complete the following steps before attending live online classes, which are held on Zoom:
To set up a free Zoom account and download the free Zoom application on your computer/laptop: Please click here to download and install Zoom and create an account. After you have downloaded and installed the Zoom application, you will be prompted to log in or sign up. Please click the “Sign Up” option. When creating your Zoom account, please use the same first name, last name, and email address associated with your Kaplan account. This way, the details displayed in the Zoom room match the details displayed on our class roster, ensuring that we know who you are and that you receive credit for the class (if you are taking a class for credit).
To set up a free Zoom account and attend via your web browser: Please click the link here and follow the instructions to set up your Zoom account. Be sure to use the same first name, last name, and email address associated with your Kaplan account. As a reminder, it is highly recommended that you download the Zoom application for the best user experience.
If you have an active Zoom account and will attend by either the Zoom application or your web browser: Please check your account and ensure that the first name, last name, and email address associated with your Zoom account matches your Kaplan account.
For more information, please refer to your course completion instructions, which are located on your student dashboard.
In order to access your class via Zoom, you MUST log into your Kaplan Learning Management System (LMS) account first.
If you receive a message asking you to enter a Meeting ID, you are not logged in to your Kaplan account.
The Zoom link for your class is built into your course on the Kaplan LMS (the “Launch Presentation” icon). This is why your first step is to log into your Kaplan LMS account. You will NOT need a Meeting ID if you are logged into both your Zoom and Kaplan LMS accounts.
When you enrolled in the class, you should have received two emails from Kaplan:
Online Access email: This email will feature a link to log into your Kaplan LMS account. It also will provide your username (email address) to use when logging in.
Class Confirmation email: This email will confirm the class(es) in which you enrolled, along with the date(s), start time(s), and end time(s). You should reference this email so you know when you must log into the Kaplan LMS (via the Online Access email) and access your Zoom link, which is built into your course.
You should arrive 5-10 minutes before class begins to ensure your webcam and microphone are working properly.
IMPORTANT: If you enrolled in a package that features Interactive Study Group, Career Mentor Connect, or Real Estate Accelerator, you will NOT receive a class confirmation email. This is because you did not need to enroll in a specific date or time. The live online sessions for these three career-building products are evergreen; they are held on the same day, and at the same time, every week. When you click on one of these course from your LMS Home page, you will be taken to the course dashboard, where you will find a PDF of the live online schedule. This will tell you when you need to click the Zoom link (the “Launch Presentation” icon) to attend the session, along with the topics that will be covered in each session.
We recommend using Google Chrome or Mozilla Firefox.
Internet Explorer is not a supported browser.
You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:
You will need to request the desktop version of the site:
Yes, in fact it’s highly recommended!
Please visit https://zoom.us/test and follow the on-screen instructions to test your browser and audio/video devices.
You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).
When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.
Your audio/video settings are managed in a few places. Please ensure the following:
Chrome
Firefox
Safari 8.0+
To contact us through the mail, our address is:
Kaplan Real Estate Education
1515 W Cypress Creek Rd.
Fort Lauderdale, FL 33309