Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

New York FAQs

Frequently Asked Questions

Requirements to Obtain a Salesperson License:

  • Be at least 18 years of age  
  • Have successfully completed a Department of State approved 75-hour qualifying course. If you have completed the 45-hour salesperson qualifying course prior to July 1, 2008 , you may complete the 30 hour remedial course in order to qualify for licensure. The Department of State requires a proctored final exam to be taken at an approved location for all licensing courses.
  • Be sponsored by a NYS licensed real estate broker
  • Pass the NYS real estate salesperson examination with a score of 70%:http://www.dos.state.ny.us/lcns/realestate/salesexam.html
  • For more information visit the following link:  http://www.dos.state.ny.us/lcns/realestate/instructions/0022ins.html
  • Be at least 20 years of Age
  • Have completed an application with application fee
  • Pass the NYS real estate broker exam with a score of 70% and send notification to the NY Commission (application must be made within two years of examination; failure to do so invalidates the results of the examination); http://www.dos.state.ny.us/lcns/realestate/brokerexam.html
  • Proof, in the form of original school certificates of 120 hours of approved qualifying course work. The Department of State requires a proctored final exam to be taken at an approved location for all licensing courses.
  • Two years of full time experience under broker supervision, three years of full time participation in the general real estate business, or a combination of both.
  • For more information visit the following link: http://www.dos.state.ny.us/lcns/realestate/instructions/0036ins.html

Kaplan Real Estate Education Exam Proctoring Information

Please note: Exam appointments must be requested at least 5 days in advance. If the request is less than that, the appointment will be declined. No Exceptions.

Information you need to know: You must schedule your exam at least 5 days in advance by contacting Customer Service at 800.314­.5262.

What to Expect on the Day of Exam:

  1. A picture ID is required to verify your identity.
  2. You will be provied a quiet space and will be monitored during the testing session.
  3. After the exam is completed, you will give the test and grid to the proctor.
  4. Within 1 business day, the proctor will return the completed testing materials and any other required documents for grading. Exam results will typically be received within 2-3 business days via email.

Tardiness Policy:

If you are more than 15 minutes late, your original appointment may need to be rescheduled.

Cancellation Policy:

 If you need to reschedule your appointment, please contact Customer Service 800.314.5262.

Testing Sites:

LocationAddressHours of Operation
White Plains50 Main Street, Suite 185 White Plains, NY 10606M-F 8am-5pm
Albany1450 Western Avenue Albany, NY 12203M-F 8am-5pm
Kingston411 Washington Ave., Suite 102 Kingston, NY 12401M-F 8am-5pm
Middletown90 Crystal Run, Suite 106 Middletown, NY 10941M-F 8am-5pm
Vestal4104 Old Vestal Road, Suite 106 Vestal, NY 13850M-F 8am-5pm
Plattsburgh164 Boynton Avenue, Suite 305 Plattsburgh, NY 12901M-F 8am-5pm
Poughkeepsie2515 South Road, Suite 101 Poughkeepsie, NY 12601M-F 8am-5pm
Rochester2534 Ridgeway Avenue Rochester, NY 14626M-F 8am-5pm
Syracuse250 Harrison Street, Suite 501 Syracuse, NY 13202M-F 8am-5pm
Buffalo/Williamsville5326 Main Street, Suite 200 Williamsville, NY 14221M-F 7:30am-4:30pm

If you require alternate accommodations, please contact Customer Service at 800.314.5262.

To review procedures and get additional details, please visit the state’s website here: https://dos.ny.gov/real-estate-salesperson.

1.  Register for the 75 Hours of Required Education

Choose the Salesperson Licensing Package that is best for you:

  • New York 75-Hour Salesperson Qualifying Course with Textbook and Master Exam Prep Package
  • New York 75-Hour Salesperson Qualifying Course

2.  Complete Your Required Education and find a Broker

To be a licensed Real Estate Salesperson, you must be sponsored by a New York State licensed real estate broker.

3.  Schedule and Take the New York Real Estate Salesperson Licensing Exam

Applicants must schedule their exam on the New York Department of State’s Occupational Licensing Management System.   

To further prepare yourself for the exam, enroll in:

  • New York Real Estate QBank

4.  Apply for Your New York Real Estate Salesperson License

The New York Real Estate Salesperson Application can be found on the New York Department of State Division of Licenisng Service website.

  • Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Customer Support team Monday–Thursday 9:00 am to 7:00 pm, and Friday 9:00 am to 6:00 pm Eastern Time via email at restudentsupport@kaplan.com or via phone: 


If you live in:   
California, call direct at: 800.660.8105
Colorado, call direct at: 800.660.2188
New Mexico, call direct at: 800.777.1171
Texas, call direct at: 800.638.9708
Minnesota, call direct at: 888.523.1020

  • For questions about accessing or viewing your courses, or for technical assistance with online education, our Technical Support team is available to assist you by phone Monday–Thursday 8:00 am–10:00 pm ET and Friday 8:00 am–9:30 pm ET, or by email 24 hours a day, 7 days a week. If you require immediate assistance, please call. Emails will be responded to promptly and always within 24 hours from being sent.

The best time to contact our Technical Support team is Wednesdays, Thursdays, or Fridays between 8:00 am and 1:00 pm ET.

View Kaplan's System Requirements.

Phone: 888.213.5124
Email: retechsupport@kaplan.com

Kaplan makes every attempt to make our websites and products mobile and tablet friendly. However, not all features are compatible with all tablets and phones.

  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 11 or macOS 10.10 or later operating systems.
  • For PC users, we recommend the use of current Chrome, Firefox, or Edge browsers. For Mac users, we recommend the use of current Chrome Firefox or Safari browsers.
  • Internet Explorer is not a supported browser. For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have at least a 2MB connection.

All Kaplan Real Estate Education licensing, postlicensing and continuing education courses are submitted and approved by that state's governing body.

Each state handles reciprocity differently. We encourage individuals who are licensed in a state and desire to become licensed in additional states to contact the target state regulator body for details. After obtaining the requirements necessary to be licensed in that state, our customer service team can assist you with matching courses to state reciprocity rules. 

What is the difference between a sales person and a broker? A real estate salesperson or broker is a professional licensed by their state to help consumers with real estate matters.  A salesperson must work under a managing or principal broker, this is the broker who is in charge of the brokerage firm.  Some states only license brokers, in that case, new brokers may be called broker associates and are required to work under a managing or principal broker. Much like a salesperson. 

A managing, principal or employing broker is a licensed broker who is in charge of a brokerage firm and the salespersons or broker associates of the firm. Typically to become a managing broker at least two years of active license experience and further course work and sometimes license exams are required.

No matter if you are a real estate salesperson, broker associate or managing broker the job is the same work with buyers, sellers, tenants and landlords to help them reach an agreement.

An appraiser gives an opinion of the quality, value, or utility of a specific property. An appraisal is usually required whenever real estate is sold, mortgaged, taxed, insured, or developed. A typical appraisal might include physically inspecting the property, measuring the improvements and collecting the associated costs, preparing a site drawing, writing the physical description of the property, researching official records and deeds, finding similar properties to compare, and writing a final appraisal report.

  • Make a list of brokerage firms you want to talk with. If you don't know where to start, browse real estate ads to see if some firms seem more interesting than others.
  • Visit your local Chamber of Commerce or Board of REALTORS® to find out which firms are best represented. Pay attention to television and radio advertising, billboards, and the “For Sale” signs you see in yards.
  • Make appointments with the managing or principle broker of each real estate firm on your list. Larger firms may have recruiting managers.
  • Ask the broker for an itemized list of startup expenses. Are you required to join local, regional, and national professional organizations? Are there recurring monthly or quarterly expenses for membership?
  • Find out if advertising expenses are paid by the agency. How about “For Sale” signs and other signs? Do they provide them to agents free of charge?
  • Who pays for long distance telephone calls to clients? How about photocopies, stamps, and other office-related expenses?
  • Does the firm provide in-office computers and printers for real estate agent use, or are you expected to bring your own?
  • Ask if the firm carries errors and omissions insurance for agents. If so, find out what's covered. Discuss the policy with an insurance carrier to make sure it's adequate.

According to Salary.com, most real estate agents earn on average between $36,566 and $47,610 annually. How much agents make depends on the number of transactions they complete, the commission paid to the brokerage, and their split with the sponsoring broker. If you are talking with a franchised agency, be sure to ask what percentage of each sales commission is deducted and sent to the franchising company. Top producers earn a lot more than the average real estate agent. Each real estate office sets its own standards for top producers, but it's probably safe to say that a top producer would need to sell at least one home a month to qualify. Mega-stars earn $200,000 and up per year. Very few real estate professionals earn a salary versus commission.