State Regulated Profession: You understand that there are licensing and continuing education requirements for the real estate profession which are set by the state oversight agency that regulates that profession, and they vary state by state. You are responsible for and must familiarize yourself with both your state’s requirements (i.e. eligibility, attendance, completion) and Kaplan’s requirements to successfully complete the base education to seek licensure in the profession. State attendance requirements are highlighted below for your convenience. Please always consult the state’s webpage for the profession to review complete and current information.
Attendance & Progress: Attendance and participation have proven to be key factors in accomplishing the learning objectives set forth in your course. Attendance and work completed will be tracked in all delivery modes. You must progress and complete within the time period permitted, otherwise the work you complete will not receive credit. Completion certificates will not be issued until all requirements are met.
|Attendance Policy for eLearning courses (asynchronous)||Attendance for eLearning is activated through your login and your documentable participation (actively progressing through noted milestones and progress markers). Upon purchase, you will have access to the course for six months. You are expected to log in to the Learning Management System and complete the required work noted in the course outline. This also applies to those supplemental live courses that are part of the correspondence program. Supplemental live classes are meant to augment the eLearning or correspondence course. Completion or attendance in the supplemental live courses do not satisfy the course requirements. To complete the program, you must complete the course work and pass the final exam or assessment. Failure to do so can result in your course access expiring. Upon completion of the course, students will receive a completion certificate.|
|Attendance Policy for Regulated Live Classes||Attendance in Live Classes is defined as a student physically attending a live classroom on the scheduled dates and times. We track attendance through rosters and sign in sheets. On Zoom, cameras must be on and visual monitoring of attendance will also take place. Classroom coordinators or instructors are responsible for collecting attendance information. The faculty member supervises the attendance process at each class. You are expected to attend the course for which you are registered and to remain in class for its complete duration.|
Supplemental Specific Attendance Requirements for Residents in these States:
|Colorado||100% attendance requirement for Regulated Appraisal Live classes (this includes Licensing and Continuing Education). Likewise, Real Estate Continuing Education also has a 100% attendance requirement. Students not able to meet the attendance requirement for the Appraisal program can make up the time missed during the next scheduled session. However, the certificate of completion will be held until all the attendance requirements have been met.|
|Minnesota||100% attendance requirement for all Regulated Live classes. Students in the Pre-Licensing courses can make up incomplete hours in half-day sessions in another live class offering. For Continuing Education classes, students must attend the time and schedule registered, in its entirety. There is no make-up provision given their short duration. If a student misses time in a CE class, they can be transferred to another course offering and must attend the entire session, fulfilling the 100% attendance requirement.|
|New Mexico||90% attendance requirement for all Regulated Live classes. Students not able to meet the attendance requirement can make up that class session at the next available offering. Once that time is made up, the attendance will be entered and they will be eligible to receive their certificate of completion.|
|North Carolina||80% attendance requirement for Pre-license classes and a 90% attendance requirement for Post License and Continuing Education classes. Students unable to meet the attendance requirements will not be eligible to take the final exam and will be considered withdrawn from the course. Withdrawn students can repeat the course within 6 months of the initial course ending date for no additional fee. Repeats are subject to the same attendance requirement.|
|Texas||100% attendance requirement for Real Estate Continuing Education. If you cannot meet the time requirements, you will not receive a course completion certificate. However, you can reschedule to attend a different day, but you must complete the attendance requirements on that day, for Continuing Education.|
Please note that we offer supplemental live real estate pre-licensing courses in California, Colorado and Texas. However, these courses fall under the eLearning attendance policy since they are approved correspondence courses. Attendance and course work for these courses are monitored through the learning management system. Students must meet the attendance and course requirements to complete the course. Upon completion of the course, students will receive a completion certificate.
Purchases and Pricing
You agree to make full payment in the amount(s) listed in your shopping cart or the order confirmation email. Discount or pricing adjustment requests must be made at time of purchase. Discounted pricing cannot be combined with any other offers, coupons, discounts, or promotions. We reserve the right to correct any incorrect pricing / charges that may have occurred.
Refund and Cancellation Policies
To cancel your enrollment and request a refund, contact Kaplan Real Estate Education at 800-636-9517. You have 30 days from purchase in both the live and web based courses to cancel your enrollment. If a student fails to attend their scheduled class and is beyond the 30 day refund period, the student may reschedule and transfer to another scheduled date as long as they are still within their six month enrollment period.
In the unlikely event that Kaplan needs to cancel a class, you will be notified five (5) calendar days in advance whenever possible. Students will be offered rescheduling options. If rescheduling efforts are not successful, students will receive a full refund for the course canceled by Kaplan.
All policies are subject to the individual state rules and/or requirements as applicable. Please see the “State Policies” section below or check with your state regulatory agency.
|Web-based Courses and Classes|
|Students are eligible for a full tuition refund (*less applicable fees) within 30 days of purchase, and only if the course or class has NOT been completed. Students receive access to their course immediately upon purchase. Archives of web-based courses and classes are available during your course access period. All associated shipping charges are non-refundable.|
(Scheduled Classes In person or Live Online)
|Students are eligible for a full tuition refund (*less applicable fees) for up to 30 days after the date of purchase and only if the class has NOT been completed. For Live classes, you must return any unused materials. All class materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap. All associated shipping charges are non-refundable.|
|Paper-based study materials, prepackaged software, or product packages||Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. The cost to return materials is the responsibility of the student. Refunds will be made within 30 days from the date of cancellation. Non-receipt of shipment disputes must be made within 90 days of original purchase date.|
You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to:
Lakeside Book Company-Returns
677 Brighton Beach Road
Menasha, WI 54952
|Downloadable Products/Services||Supplemental purchases of downloadable products/services are final and non-refundable.|
|Real Estate Accelerator Only||You must notify us no less than one week prior to the class start date if you need to transfer to a new date. If you fail to notify us by the appropriate date and don’t show up to class there will be no refunds given. If you fail to show you may transfer to a new class date but will be required to pay a $100 transfer fee|
Defective materials may be exchanged for the same product within 90 days of delivery. All materials are shipped as promptly as possible based on product availability, usually within one (1) business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, materials may be shipped by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 1:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules.
*Applicable Fees: Returns are subject to a $20 Registration Fee. All associated shipping charges are non-refundable.
Refunds will be issued to the original payment method within 30 business days after the return is received and processed.
|Colorado Division of Private Occupational Schools|
|Refunds will be provided within 30 days of termination date provided the following conditions are satisfied. Termination date is the date the school receives written or verbal notice of a student’s intention to terminate or cancel his/her enrollment, or the date on which the student violates the published attendance policy. For all courses and programs, the school will pay a full refund of all tuition and fees paid by a prospective student if: (1) a prospective student is not accepted by the school; (2) for classroom courses and programs, within three days after initial payment a student notifies the school of his or her intention to terminate the enrollment, provided that training has not started; (3) for correspondence courses and programs, within three days after initial payment a student notifies the school of his or her intention to terminate the enrollment; or (4) the school discontinues a course during the period of time within which a student could reasonably have completed the course as defined in the Standard of Progress above. Refunds called for by provision (5) shall not apply in the event that the school ceases operation.|
For classroom courses and programs, the school will pay a full refund of tuition and fees paid less a cancellation charge (not to exceed $150) of 20% of the tuition for the course(s) the student is terminating when terminated more than 3 days after the date of enrollment but before training has started. “Training” for correspondence courses and programs commences on the date of enrollment, so refund requests made more than 3 days after date of enrollment for correspondence courses are subject to the policy below.
A student terminating training… is entitled to a refund of…
Within first 10% of program 90% refund less cancellation charge
After 10% but within 25% of program 75% refund less cancellation charge
After 25% but within 50% of program 50% refund less cancellation charge
After 50% but within 75% of program 25% refund less cancellation charge
After 75% completed NO Refund
(if paid in full, no cancellation charge is applicable)
Completion percentages will be determined by the number of classroom sessions attended, the number of correspondence lesson quizzes returned (if applicable), or the number of correspondence lessons that should have been completed beginning on the date of initial payment, according to the “lessons per week” standard shown for the satisfactory standards progress described above.
For continuing education courses, after three days from enrollment students will not receive a refund but students will be given credit toward another course of the student’s choosing. Credit can be used for up to one year from the date of enrollment. Books and materials provided for all courses and programs must be returned to the school before any refund can be issued and are not separately refundable. However, if a student cancels and fails to return the course materials, the cost of these materials will be deducted from the total refund given to the student. The charge for books and materials will be based on the tuition fee charged for the equivalent self-study (correspondence) material. No refund is made for shipping or tax charges. Any materials which cannot be re-used will not be refunded. Retail books purchased from our bookstore that have not been opened or used may be returned for a full refund for up to 30 days from the date of purchase.
Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: (a) Whether the postponement is for the convenience of the school or the student, and (b) A deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981. The school policies for granting credit for previous training, if applicable, shall not affect this refund policy. Any student who has a comment or complaint regarding the school is invited to write or call the school director personally at our Denver location. The school is Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board (DPOS). Complaints or claims pursuant to Section 12-59-118, C.R.S. or Section 12-59-115(6)(a), C.R.S., may be filed in writing or online with DPOS within two years after the student discontinues training with the school or at any time prior to the commencement of training. Other complaints may be filed in writing or online with DPOS within two years of the date the alleged injury and its cause were known or should have been known. All complaints must be in writing or filed online. No action regarding third party complaints is required, except as required by Section 12-59-115(6) (a), C.R.S. The Division of Private Occupational Schools is located at 1560 Broadway, Suite 1600, Denver, CO 80202. Their phone number is 303-866-2723 and their website is http://highered.colorado.gov/dpos. Each of the policies and programs above are described in our College Bulletin, which is provided to students upon enrollment.
If you need to reschedule (change the date) or transfer (change the location) of your Live Class, please contact our Customer Service department at (800) 636-9517. A class may be rescheduled/transferred up to four (4) times at no charge, provided you have not attended the class. If your request is within 7 days of your class start date, or after the class has started, you may be subject to a $20 rescheduling fee. If you transfer/reschedule the same class more than four (4) times in an enrollment period, then rescheduling fees may apply to each subsequent reschedule/transfer.
All reschedule/transfer requests are subject to space availability in the requested class dates. The rescheduled/transferred class must be of the same title as the prior enrollment.
*Transfer/No Show policy (Real Estate Accelerator only)
This policy is slightly different due to the nature of the resources required to conduct the highly specialized training and coaching. You must notify us no less than one week prior to the class start date if you need to transfer to a new date. If you fail to notify us by the appropriate date and don’t show up to class there will be no refunds given. If you fail to show you may transfer to a new class date but will be required to pay a $100 transfer fee.
Access Period & Extensions
In general, online access to study materials for Real Estate courses shall be granted for a period of up to 6 months from the date of purchase. Online access may be less than 6 months, if limited by state law or changes made at the discretion of Kaplan. Course titles are subject to change without notice.
If you are unable to complete your course within the 6 month access period, extensions can be purchased here. Please keep in mind that course access cannot exceed 18 months from the date of purchase and time limits may also be dependant upon state mandates. Please note some states restrict the number of extensions allowed to complete your education (see chart below). If you purchase an extension and are above the limit set by your state’s real estate governing body, a Customer Support representative will contact you and provide a refund. If eligible, a 30 or 90 day extension can be purchased up to the maximum extension period allowed by law. We reserve the right to deny extensions for courses that are planned for termination. Access period changes made at the discretion of Kaplan. Course titles are subject to change without notice.
Here are states current limits:
|State||Max Pre-Lic:||Max CE:|
|AL||12 months||18 months|
|CA||12 months||12 months|
|IA||6 months||6 months|
|NC||6 months||30 days|
|NY||12 months||12 months|
|TN||12 months||12 months|
|**States not listed= Max 18 months|
PassProtection™ Retake Policy
We are confident that you will pass your Real Estate Licensing Exam after taking our Live or Live Online Class. However, in the event that you were unsuccessful in passing your exam, please contact our Customer Service department at (800) 636-9517. You may retake the same class, subject to the conditions described herein, within 6 months of the date purchased. This policy only applies to students who were enrolled in a live or live online class.
All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live or live online classes at our discretion. PassProtection™ Retakes are unlimited within 6 months of the date purchased, but you may need to purchase new materials. After 6 months from date of purchase, you will need to re-purchase the materials and/or class and a new PassProtection™ Retake term will begin. For more information, please call Customer Service at (800) 636-9517.
Technology Requirements: You agree that your equipment will meet the minimum system requirements set forth in Kaplan Real Estate Education's electronic products, including Webcasts powered by SuperChat Technology™, Question Banks, Practice Exams, Mastery Exams, Online Exams and Quizzes, Video Lectures, Audio MP3s, eBooks, and InstructorLink™.
Content Modifications and Releases: You understand that Kaplan may revise the content of its Site and online products from time to time to meet its training objectives. It may add or remove materials that it considers as unnecessary or no longer relevant for exam preparation. Once the material is removed it will not be accessible and will not be available upon request. Study sessions may be released periodically and the multimedia content will be updated continuously. You accept this arrangement and understand that all content will be released in a timely manner. Course titles are subject to change without notice.
Performance Feedback: You will receive feedback about your performance on the tests and exams utilized in the products. You understand that the performance feedback is intended to highlight areas of your strengths and weaknesses and to assist you in your preparation for the exam. The performance feedback is in no way intended to act as a projection or a forecast of your actual exam score and is solely a diagnostic tool of your knowledge as you prepare for the exam. Your practice scores may be affected by factors beyond Kaplan’s control.
Administrative Portals: The courses include an administrator portal for organizations, employers, or schools that you may be associated with and who have contracted with Kaplan for the course on your behalf. The administrator portal contains data such as name, email, usage and performance data. When a third-party contracts with Kaplan to make arrangements for or pays for the courses on your behalf, the administrator portal is automatically available to that third-party and their authorized representatives.
Children Under the Age of 13: No one under the age of 13 may provide any information to or post any information on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not (i) use or provide any information on the Website or on or through any of its features, (ii) create an account on the Site, (iii) make any purchases through the Site, (iv) use any of the interactive or public comment features of the Site, or (v) provide any information about yourself to us.
Student Code of Conduct: Kaplan may remove from Programs students whom Kaplan deems in its discretion to be disruptive to the learning environment, dangerous to other students or faculty, have failed to comply with school's health and safety policies, repeatedly violate policies such as classroom etiquette, have acted in a manner that shows lack of dignity and respect for faculty and/or students, have violated any intellectual property rights of Kaplan or others, or have engaged in academic misconduct, such as cheating or violating confidentiality. Students removed from Programs for violations of the Code of Conduct are not eligible for refunds or eligible to purchase other Programs.
Classroom Etiquette: You must follow proper classroom behavior when participating in the Program and engaging with fellow students and faculty online or in-person, as applicable:
Do Not Record. You cannot take photos or videos of others, or the presentation, without permission. You cannot share or post pictures or videos of others without their knowledge or permission.
Be Professional. Dress with clothes appropriate for class. You are responsible for your screen name, computer screen and background displayed to others. You may not display any offensive or inappropriate material on your person or your screen
Be Respectful and Kind. Ask appropriate questions, and be willing to listen to fellow students and engage in the learning process. Do not dominate other students' opportunity to learn by asking too many questions. When asking questions and making comments, keep them related to the discussion at hand. Do not abuse the chat box.
Be Prepared to Learn. Arrive to class on time and come to class prepared. Refrain from checking any other websites (social media, gaming, etc.) or messages during class.
Eliminate Distractions. Mute yourself until you are called on to speak. Turn mobile phones off. Choose a location that will not cause distraction for you or others who will view your screen or hear your background noise during class.
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● Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
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Third Party Sellers: Kaplan may provide links to websites operated by third parties. Kaplan makes no representations about any third-party websites that you may access through this Website (“Third Party Sellers”). Kaplan is not liable or responsible for products and services purchased from Third Party Sellers (“Third Party Products”) or for the acts or omissions of Third Party Sellers. Third Party Sellers are solely responsible for information on the Website about their Third Party Products. Kaplan does not endorse or sponsor Third Party Sellers or Third Party Products. If you visit a Third Party Seller’s website or purchase or use Third Party Products you do so at your own risk.
Links to Third Party Sites. The content on this Site may include links to third-party websites and third party web sites may link to the Site ("Linked Sites"). If you use these links, you will leave the Site. Kaplan provides these links to you as a convenience to deliver services and content. Kaplan does not make any representations or take responsibility for such third-party sites, including, without limitation, the accuracy or quality of their content, services, data collected, advertising, and activities conducted on or through such third-party sites. If you decide to access any of the third-party websites linked to from the Site, you must follow the privacy policies and terms and conditions for those third-party websites. YOU AGREE THAT KAPLAN WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD PARTY.
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The Notice of Infringement contains requested information that substantially complies with the safe harbor provisions of the Digital Millennium Copyright Act, 17 USC. § 512(c)(3)(A), providing that to be effective under this subsection, a notification of claimed infringement must be a written communication provided to the designated agent of a service provider that includes substantially the following:
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To the maximum extent permitted by law, should You wish to initiate a legal action against Kaplan in arbitration, You waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Kaplan or a related entity is a party. The same applies to Kaplan's legal actions against You. Thus, You and Kaplan agree that each may bring claims in arbitration against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both You and Kaplan agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over a representative or class proceeding.
Tax: Purchases may be subject to taxes. Tax rates are different from state to state. You are responsible for paying all such taxes.
Miscellaneous: These Terms supersede all prior oral or written agreements and constitute the entire agreement between the parties. Terms cannot be changed or modified orally. If any provision of Terms is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of Terms shall continue in full force and effect.
Contact: All comments, queries and requests relating to these Terms and Conditions are welcomed and should be addressed as follows:
By mail: Kaplan Inc. 1515 W Cypress Creek Road, Fort Lauderdale, FL 33309
By phone or chat options: https://www.kapre.com/company/student-support-services/contact-us/
For more information regarding administrative policies such as our complaint policy, please contact our offices at (800) 636-9517.
Do not access or use the Site if you are unable to affirm any of the statements below:
Certification and Release
● You certify that neither you nor any person contributing to payment for Kaplan programs or services on your behalf are on any list of restricted persons with whom it is unlawful for a United States company to do business, or located in a jurisdiction where your use would violate law or regulation;
● You certify that neither you nor any person contributing to payment for Kaplan programs or services on your behalf are an employee, contractor, or current or former official of the Government of Venezuela including all political subdivisions, agencies, or instrumentalities thereof);
● You certify that you are not enrolling in the program or service in order to, nor will engage in any activity while enrolled in the program or service that will, cause Kaplan to violate any sanctions or export controls law, rules, and regulations;
● You acknowledge that access to the program or service may cease when traveling or relocating outside the U.S. into countries or regions subject to economic and/or trade sanctions by the U.S. Treasury Department or other authorities;
● Program sessions may be delivered through communications technologies including but not limited to Zoom, AdobeConnect, Brightcove, WebEx, E360 where recording may be enabled by the instructors or coaches (collectively "host(s)"). You will receive a notification (visual or otherwise) when recording is enabled in a class, tutoring or coaching session. You agree that Kaplan and any third-party technology vendor used to deliver the instruction, has consent to record any participation you choose to engage in during the sessions (i.e. chats, shared screen time initiated by you). The recordings may be made available to other Kaplan students for instruction, may be used internally for quality assurance and training to improve the programs or services, or for other internal purposes; and
Rev. June, 2022