TERMS & CONDITIONS
Welcome to Kapre.com (the “Site”), which is operated by Kaplan Real Estate Education a division of DF Institute, Inc. (“Kaplan,” “we,” “school,” or “us”). Your use of the Site is only on the condition that you agree to abide by the following terms:
Attendance Policy for eLearning courses
Attendance and participation have proven to be key factors in accomplishing the learning objectives set forth in your course. Attendance for eLearning is activated through your login and your documentable participation (actively progressing through noted milestones and progress markers). Upon purchase, you will have access to the course for six months. You are expected to log in to the Learning Management System and complete the required work noted in the course outline. This also applies to those supplemental live courses, that are part of the correspondence program. Supplemental live classes are meant to augment the eLearning or correspondence course. Completion or attendance in the supplemental live courses do not satisfy the course requirements. To complete the program, you must complete the course work and pass the final exam or assessment. Failure to do so can result in your course access expiring. Upon completion of the course, students will receive a completion certificate.
Attendance Policy for Regulated Live Classes
Attendance in our Live Classes is defined as a student physically attending a live classroom on the enrolled/registered dates and times. We track attendance through rosters and sign in sheets. Classroom coordinators or instructors are responsible for collecting attendance information. The faculty member supervises the attendance process at each class. You are expected to attend the course for which you are registered and to remain in class for its complete duration.
For Minnesota, there is an 100% attendance requirement for all Regulated Live classes. Students in the Pre-Licensing courses can make up incomplete hours in half-day sessions in another live class offering. For Continuing Education classes, students must attend in the time they registered, in its entirety. There is no make-up provision given their short duration. If a student misses time in a CE class, they can be transferred to another course offering and must attend the entire session, fulfilling the 100% attendance requirement.
For New Mexico, there is a 90% attendance requirement for all Regulated Live classes. Students not able to meet the attendance requirement can make up that class session at the next available offering. Once that time is made up, the attendance will be entered and they will be eligible to receive their certificate of completion.
For North Carolina, there is an 80% attendance requirement for Pre-license classes and a 90% attendance requirement for Post License and Continuing Education classes. Students unable to meet the attendance requirements will not be eligible to take the final exam and will be considered withdrawn from the course. Withdrawn students can re-peat the course within 12 months by
registering for the course and paying a 139-dollar fee. Repeats are subject to the same attendance requirement.
For Colorado, there is a 100% attendance requirement for Regulated Appraisal Live classes (this includes Licensing and Continuing Education). Likewise, Real Estate Continuing Education also has a 100% attendance requirement. Students not able to meet the attendance requirement for the Appraisal program can make up the time missed during the next scheduled session. However, the certificate of completion will be held until all the attendance requirements have been met.
For Texas, there is a 100% attendance requirement for Real Estate Continuing Education. If you cannot meet the time requirements, you will not receive a course completion certificate. However, you can reschedule to attend a different day, but you must complete the attendance requirements on that day, for Continuing Education.
It’s important to note that we offer supplemental live real estate pre-licensing courses in California, Colorado and Texas. However, these courses fall under the eLearning attendance policy since they approved correspondence courses. Attendance and course work for these courses are monitored through the learning management system. Students must meet the attendance and course requirements to complete the course. Upon completion of the course, students will receive a completion certificate.
Refunds and Cancellation Policies
To cancel your enrollment and receive a refund, contact Kaplan Real Estate Education at 800-636-9517.
Web-based Courses and Classes
Students are eligible for a full tuition refund (*less applicable fees) for Web-based courses and classes within 30 days of purchase, and only if the course or class has NOT been completed. It should be noted, that students will have access to their course immediately upon purchase. Archives of web-based courses and classes are available during your course access period. All associated shipping charges are non-refundable.
Students are eligible for a full tuition refund (*less applicable fees) for up to 30 days after the date of purchase and only if the class has NOT been completed. For Live classes, you must return any unused materials. All class materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap. All associated shipping charges are non-refundable.
If you need to reschedule (change the date) or transfer (change the location) of your Live Class, please contact our Customer Service department at (800) 636-9517. A class may be rescheduled/transferred up to four (4) times at no charge, provided you have not attended the class. If your request is within 7 days of your class start date, or after the class has started, you may be subject to a $20 rescheduling fee. If you transfer/reschedule the same class more than four (4) times in an enrollment period, then rescheduling fees may apply to each subsequent reschedule/transfer.
All reschedule/transfer requests are subject to space availability in the requested class dates. The rescheduled/transferred class must be of the same title as the prior enrollment.
*Transfer/No Show policy (Real Estate Accelerator only)
This policy is slightly different due to the nature of the resources required to conduct the highly specialized training and coaching. You must notify us no less than one week prior to the class start date if you need to transfer to a new date. If you fail to notify us by the appropriate date and don’t show up to class there will be no refunds given. If you fail to show you may transfer to a new class date but will be required to pay a $100 transfer fee.
In the unlikely event that we cancel a class, you will be notified 5 calendar days in advance whenever possible. Students will be provided with rescheduling options if rescheduling efforts are not successful, students will be eligible for a full refund for the cancelled course
You have 30 days from purchase in both the live and web based courses to cancel your enrollment. To cancel your enrollment, you must contact Kaplan Real Estate Education at 800-636-9517.
If a student fails to attend there scheduled class and is beyond the 30 day refund period, the student is able to reschedule or transfer as long as they are within their six month enrollment period.
You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to:
Kaplan Returns C/O LSC Communications 1433 Pleasant Valley Road Harrisonburg, VA 22801
Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. The cost to return materials is the responsibility of the student. Refunds will be made within 30 days from the date of cancellation. Non-receipt of shipment disputes must be made with 90 days of original purchase date.
Supplemental purchases of downloadable products/services are final and non-refundable.
*Returns are subject to a $20 Registration Fee. All associated shipping charges are non-refundable.
Defective materials may be exchanged for the same product within 90 days of delivery.
Refunds will be issued to the original payment method within 30 business days after the return is received and processed.
*All program policies are subject to the rules and/or requirements established by individual states. For more information about refund policies in specific states, please see the “State Policies” section below or check with your state regulatory agency.
Price Adjustment Policy
Discount or pricing adjustment requests must be provided at time of purchase. Discounted pricing cannot be combined with any other offers, coupons, discounts, or promotions. We reserve the right to correct any incorrect pricing / charges that may have occurred.
All materials are shipped as promptly as possible based on product availability, usually within 1 business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, materials may be shipped by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 1:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules.
In general, online access to study materials for Real Estate courses shall be granted for a period of up to 6 months from the date of purchase. Online access may be less than 6 months, if limited by state law or changes made at the discretion of Kaplan. Course titles are subject to change without notice.
You may be able to extend your course access period once at a cost of 50% of that course’s then current retail price. Your extended access would be provided for up to an additional 6 months, or the maximum extension period allowed by law. We reserve the right to deny extensions for courses that are planned for termination. Access period changes made at the discretion of ECA. Course titles are subject to change without notice.
PassProtection™ Retake Policy
We are confident that you will pass your Real Estate Licensing Exam after taking our Live Class. However, in the event that you were unsuccessful in passing your exam, please contact our Customer Service department at (800) 636-9517. You may retake the same class, subject to the conditions described herein, within 6 months of the date purchased.
All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ Retakes are unlimited within 6 months of the date purchased, but you may need to purchase new materials. After 6 months from date of purchase, you will need to re-purchase the materials and/or class and a new PassProtection™ Retake term will begin. For more information, please call Customer Service at (800) 636-9517.
Terms and Conditions are subject to change without notice. Please review periodically. For more information regarding administrative policies such as our complaint policy, please contact our offices at (800) 636-9517.
All program policies are subject to the rules and/or regulations established by individual states. For more information about refund policies in specific states, please see the state policies listed below or check with your state regulatory agency.
Colorado Division of Private Occupational Schools
Refunds will be provided within 30 days of termination date provided the following conditions are satisfied. Termination date is the date the school receives written or verbal notice of a student’s intention to terminate or cancel his/her enrollment, or the date on which the student violates the published attendance policy. For all courses and programs, the school will pay a full refund of all tuition and fees paid by a prospective student if: (1) a prospective student is not accepted by the school; (2) for classroom courses and programs, within three days after initial payment a student notifies the school of his or her intention to terminate the enrollment, provided that training has not started; (3) for correspondence courses and programs, within three days after initial payment a student notifies the school of his or her intention to terminate the enrollment; or (4) the school discontinues a course during the period of time within which a student could reasonably have completed the course as defined in the Standard of Progress above. Refunds called for by provision (5) shall not apply in the event that the school ceases operation.
For classroom courses and programs, the school will pay a full refund of tuition and fees paid less a cancellation charge (not to exceed $150) of 20% of the tuition for the course(s) the student is terminating when terminated more than 3 days after the date of enrollment but before training has started. “Training” for correspondence courses and programs commences on the date of enrollment, so refund requests made more than 3 days after date of enrollment for correspondence courses are subject to the policy below.
For refund requests and terminations made more than 3 days after initial enrollment or after training has commenced, we will retain a cancellation charge of 20% of the tuition (but not to exceed $150.00) for all courses and then pay a refund based on the following policies. Note that this cancellation charge does not apply to the full refund conditions described above, or to refunds under the Veterans Refund Policy set forth separately below. The refund percentages described here shall be applied to full tuition and fees actually paid by the student after deducting the cancellation charge, and not to books. If a student discontinues training or is terminated by the school, the following refund will be made to the student within 30 days of official determination of the termination date (the date on which the school receives written or verbal notice of a student’s intention to discontinue training, or the date on which the student violates the published attendance policy). Refunds will be calculated as follows:
|A student terminating training…||is entitled to a refund of…|
|Within first 10% of program||90% refund less cancellation charge|
|After 10% but within 25% of program||75% refund less cancellation charge|
|After 25% but within 50% of program||50% refund less cancellation charge|
|After 50% but within 75% of program||25% refund less cancellation charge|
After 75% completed
(if paid in full, no cancellation charge is applicable)
Completion percentages will be determined by the number of classroom sessions attended, the number of correspondence lesson quizzes returned (if applicable), or the number of correspondence lessons that should have been completed beginning on the date of initial payment, according to the “lessons per week” standard shown for the satisfactory standards progress described above.
For continuing education courses, after three days from enrollment students will not receive a refund but students will be given credit toward another course of the student’s choosing. Credit can be used for up to one year from the date of enrollment. Books and materials provided for all courses and programs must be returned to the school before any refund can be issued and are not separately refundable. However, if a student cancels and fails to return the course materials, the cost of these materials will be deducted from the total refund given to the student. The charge for books and materials will be based on the tuition fee charged for the equivalent self-study (correspondence) material. No refund is made for shipping or tax charges. Any materials which cannot be re-used will not be refunded. Retail books purchased from our bookstore that have not been opened or used may be returned for a full refund for up to 30 days from the date of purchase.
Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: (a) Whether the postponement is for the convenience of the school or the student, and (b) A deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981. The school policies for granting credit for previous training, if applicable, shall not affect this refund policy. Any student who has a comment or complaint regarding the school is invited to write or call the school director personally at our Denver location. The school is Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board (DPOS). Complaints or claims pursuant to Section 12-59-118, C.R.S. or Section 12-59-115(6)(a), C.R.S., may be filed in writing or online with DPOS within two years after the student discontinues training with the school or at any time prior to the commencement of training. Other complaints may be filed in writing or online with DPOS within two years of the date the alleged injury and its cause were known or should have been known. All complaints must be in writing or filed online. No action regarding third party complaints is required, except as required by Section 12-59-115(6) (a), C.R.S. The Division of Private Occupational Schools is located at 1560 Broadway, Suite 1600, Denver, CO 80202. Their phone number is 303-866-2723 and their website is http://highered.colorado.gov/dpos. Each of the policies and programs above are described in our College Bulletin, which is provided to students upon enrollment.
Last revised on December 2018