Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Terms of Use

These terms and conditions (“Terms of Use”) govern the access and use of the www.kapre.com website and other websites that share the same domain (the “Site”). You agree to be bound by the Terms of Use, which is an agreement between Kaplan North America, LLC (operating under the Kaplan Real Estate Education brand) and you.  You further acknowledge that you reviewed the Privacy Policy and consent to the processing of your data.


State Regulated Profession:  You understand that there are licensing and continuing education requirements for the real estate profession which are set by the state oversight agency that regulates that profession, and they vary state by state.  You are responsible for and must familiarize yourself with both your state’s requirements (i.e. eligibility, attendance, completion) and Kaplan’s requirements to successfully complete the base education to seek licensure in the profession.  State attendance requirements are highlighted below for your convenience.  Please always consult the state’s webpage for the profession to review complete and current information.

Attendance & Progress: Attendance and participation have proven to be key factors in accomplishing the learning objectives set forth in your course.  Attendance and work completed will be tracked in all delivery modes.  You must progress and complete within the time period permitted, otherwise the work you complete will not receive credit.  Completion certificates will not be issued until all requirements are met.


Attendance Policy for eLearning courses (asynchronous)Attendance for eLearning is activated through your login and your documentable participation (actively progressing through noted milestones and progress markers). Upon purchase, you will have access to the course for six months. You are expected to log in to the Learning Management System and complete the required work noted in the course outline. This also applies to those supplemental live courses that are part of the correspondence program. Supplemental live classes are meant to augment the eLearning or correspondence course. Completion or attendance in the supplemental live courses do not satisfy the course requirements. To complete the program, you must complete the course work and pass the final exam or assessment. Failure to do so can result in your course access expiring. Upon completion of the course, students will receive a completion certificate.
Attendance Policy for Regulated Live ClassesAttendance in Live Classes is defined as a student physically attending a live classroom on the scheduled dates and times. We track attendance through rosters and sign in sheets. On Zoom, cameras must be on and visual monitoring of attendance will also take place. Classroom coordinators or instructors are responsible for collecting attendance information. The faculty member supervises the attendance process at each class. You are expected to attend the course for which you are registered and to remain in class for its complete duration.


Supplemental Specific Attendance Requirements for Residents in these States:

Colorado100% attendance requirement for Regulated Appraisal Live classes (this includes Licensing and Continuing Education). Likewise, Real Estate Continuing Education also has a 100% attendance requirement. Students not able to meet the attendance requirement for the Appraisal program can make up the time missed during the next scheduled session. However, the certificate of completion will be held until all the attendance requirements have been met.
Minnesota100% attendance requirement for all Regulated Live classes. Students in the Pre-Licensing courses can make up incomplete hours in half-day sessions in another live class offering. For Continuing Education classes, students must attend the time and schedule registered, in its entirety. There is no make-up provision given their short duration. If a student misses time in a CE class, they can be transferred to another course offering and must attend the entire session, fulfilling the 100% attendance requirement.
New Mexico90% attendance requirement for all Regulated Live classes. Students not able to meet the attendance requirement can make up that class session at the next available offering. Once that time is made up, the attendance will be entered and they will be eligible to receive their certificate of completion.
North Carolina80% attendance requirement for Pre-license classes and a 90% attendance requirement for Post License and Continuing Education classes. Students unable to meet the attendance requirements will not be eligible to take the final exam and will be considered withdrawn from the course. Withdrawn students can repeat the course within 6 months of the initial course ending date for no additional fee. Repeats are subject to the same attendance requirement.
Texas100% attendance requirement for Real Estate Continuing Education. If you cannot meet the time requirements, you will not receive a course completion certificate. However, you can reschedule to attend a different day, but you must complete the attendance requirements on that day, for Continuing Education.


Please note that we offer supplemental live real estate pre-licensing courses in California, Colorado and Texas. However, these courses fall under the eLearning attendance policy since they are approved correspondence courses. Attendance and course work for these courses are monitored through the learning management system. Students must meet the attendance and course requirements to complete the course. Upon completion of the course, students will receive a completion certificate.

Purchases and Pricing

You agree to make full payment in the amount(s) listed in your shopping cart or the order confirmation email. Discount or pricing adjustment requests must be made at time of purchase. Discounted pricing cannot be combined with any other offers, coupons, discounts, or promotions. We reserve the right to correct any incorrect pricing / charges that may have occurred.

Refund and Cancellation Policies

To cancel your enrollment and request a refund, contact Kaplan Real Estate Education at 800-636-9517.  You have 30 days from purchase in both the live and web based courses to cancel your enrollment.   If a student fails to attend their scheduled class and is beyond the 30 day refund period, the student may reschedule and transfer to another scheduled date as long as they are still within their six month enrollment period.

In the unlikely event that Kaplan needs to cancel a class, you will be notified five (5) calendar days in advance whenever possible.  Students will be offered rescheduling options.  If rescheduling efforts are not successful, students will receive a full refund for the course canceled by Kaplan.

All policies are subject to the individual state rules and/or requirements as applicable.  Please see the “State Policies” section below or check with your state regulatory agency.

Web-based Courses and Classes
Students are eligible for a full tuition refund (*less applicable fees) within 30 days of purchase, and only if the course or class has NOT been completed. Students receive access to their course immediately upon purchase. Archives of web-based courses and classes are available during your course access period. All associated shipping charges are non-refundable.
Live Class
(Scheduled Classes In person or Live Online)
Students are eligible for a full tuition refund (*less applicable fees) for up to 30 days after the date of purchase and only if the class has NOT been completed. For Live classes, you must return any unused materials. All class materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap. All associated shipping charges are non-refundable.
Paper-based study materials, prepackaged software, or product packagesReturns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. The cost to return materials is the responsibility of the student. Refunds will be made within 30 days from the date of cancellation. Non-receipt of shipment disputes must be made within 90 days of original purchase date.
You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to:
Lakeside Book Company-Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952
Downloadable Products/ServicesSupplemental purchases of downloadable products/services are final and non-refundable.
Real Estate Accelerator OnlyYou must notify us no less than one week prior to the class start date if you need to transfer to a new date. If you fail to notify us by the appropriate date and don’t show up to class there will be no refunds given.  If you fail to show you may transfer to a new class date but will be required to pay a $100 transfer fee


Defective materials may be exchanged for the same product within 90 days of delivery.  All materials are shipped as promptly as possible based on product availability, usually within one (1) business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, materials may be shipped by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 1:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules.

*Applicable Fees: Returns are subject to a $20 Registration Fee. All associated shipping charges are non-refundable.

Refunds will be issued to the original payment method within 30 business days after the return is received and processed.

State Policies

Colorado Division of Private Occupational Schools
Refunds will be provided within 30 days of termination date provided the following conditions are satisfied. Termination date is the date the school receives written or verbal notice of a student’s intention to terminate or cancel his/her enrollment, or the date on which the student violates the published attendance policy. For all courses and programs, the school will pay a full refund of all tuition and fees paid by a prospective student if: (1) a prospective student is not accepted by the school; (2) for classroom courses and programs, within three days after initial payment a student notifies the school of his or her intention to terminate the enrollment, provided that training has not started; (3) for correspondence courses and programs, within three days after initial payment a student notifies the school of his or her intention to terminate the enrollment; or (4) the school discontinues a course during the period of time within which a student could reasonably have completed the course as defined in the Standard of Progress above. Refunds called for by provision (5) shall not apply in the event that the school ceases operation.

For classroom courses and programs, the school will pay a full refund of tuition and fees paid less a cancellation charge (not to exceed $150) of 20% of the tuition for the course(s) the student is terminating when terminated more than 3 days after the date of enrollment but before training has started. “Training” for correspondence courses and programs commences on the date of enrollment, so refund requests made more than 3 days after date of enrollment for correspondence courses are subject to the policy below.
For refund requests and terminations made more than 3 days after initial enrollment or after training has commenced, we will retain a cancellation charge of 20% of the tuition (but not to exceed $150.00) for all courses and then pay a refund based on the following policies. Note that this cancellation charge does not apply to the full refund conditions described above, or to refunds under the Veterans Refund Policy set forth separately below. The refund percentages described here shall be applied to full tuition and fees actually paid by the student after deducting the cancellation charge, and not to books. If a student discontinues training or is terminated by the school, the following refund will be made to the student within 30 days of official determination of the termination date (the date on which the school receives written or verbal notice of a student’s intention to discontinue training, or the date on which the student violates the published attendance policy).

Refunds will be calculated as follows:
A student terminating training…                        is entitled to a refund of…
Within first 10% of program                                 90% refund less cancellation charge
After 10% but within 25% of program               75% refund less cancellation charge
After 25% but within 50% of program               50% refund less cancellation charge
After 50% but within 75% of program               25% refund less cancellation charge
After 75% completed                                               NO Refund
(if paid in full, no cancellation charge is applicable)

Completion percentages will be determined by the number of classroom sessions attended, the number of correspondence lesson quizzes returned (if applicable), or the number of correspondence lessons that should have been completed beginning on the date of initial payment, according to the “lessons per week” standard shown for the satisfactory standards progress described above.
For continuing education courses, after three days from enrollment students will not receive a refund but students will be given credit toward another course of the student’s choosing. Credit can be used for up to one year from the date of enrollment. Books and materials provided for all courses and programs must be returned to the school before any refund can be issued and are not separately refundable. However, if a student cancels and fails to return the course materials, the cost of these materials will be deducted from the total refund given to the student. The charge for books and materials will be based on the tuition fee charged for the equivalent self-study (correspondence) material. No refund is made for shipping or tax charges. Any materials which cannot be re-used will not be refunded. Retail books purchased from our bookstore that have not been opened or used may be returned for a full refund for up to 30 days from the date of purchase.
Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: (a) Whether the postponement is for the convenience of the school or the student, and (b) A deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981. The school policies for granting credit for previous training, if applicable, shall not affect this refund policy. Any student who has a comment or complaint regarding the school is invited to write or call the school director personally at our Denver location. The school is Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board (DPOS). Complaints or claims pursuant to Section 12-59-118, C.R.S. or Section 12-59-115(6)(a), C.R.S., may be filed in writing or online with DPOS within two years after the student discontinues training with the school or at any time prior to the commencement of training. Other complaints may be filed in writing or online with DPOS within two years of the date the alleged injury and its cause were known or should have been known. All complaints must be in writing or filed online. No action regarding third party complaints is required, except as required by Section 12-59-115(6) (a), C.R.S. The Division of Private Occupational Schools is located at 1560 Broadway, Suite 1600, Denver, CO 80202. Their phone number is 303-866-2723 and their website is http://highered.colorado.gov/dpos. Each of the policies and programs above are described in our College Bulletin, which is provided to students upon enrollment.



If you need to reschedule (change the date) or transfer (change the location) of your Live Class, please contact our Customer Service department at (800) 636-9517. A class may be rescheduled/transferred up to four (4) times at no charge, provided you have not attended the class. If your request is within 7 days of your class start date, or after the class has started, you may be subject to a $20 rescheduling fee. If you transfer/reschedule the same class more than four (4) times in an enrollment period, then rescheduling fees may apply to each subsequent reschedule/transfer.
All reschedule/transfer requests are subject to space availability in the requested class dates. The rescheduled/transferred class must be of the same title as the prior enrollment.

*Transfer/No Show policy (Real Estate Accelerator only)

This policy is slightly different due to the nature of the resources required to conduct the highly specialized training and coaching.  You must notify us no less than one week prior to the class start date if you need to transfer to a new date. If you fail to notify us by the appropriate date and don’t show up to class there will be no refunds given.  If you fail to show you may transfer to a new class date but will be required to pay a $100 transfer fee.

Access Period & Extensions

In general, online access to study materials for Real Estate courses shall be granted for a period of up to 6 months from the date of purchase. Online access may be less than 6 months, if limited by state law or changes made at the discretion of Kaplan. Course titles are subject to change without notice.

Extension Policy

If you are unable to complete your course within the 6 month access period, extensions can be purchased here. Please keep in mind that course access cannot exceed 18 months from the date of purchase and time limits may also be dependant upon state mandates. Please note some states restrict the number of extensions allowed to complete your education (see chart below). If you purchase an extension and are above the limit set by your state’s real estate governing body, a Customer Support representative will contact you and provide a refund. If eligible, a 30 or 90 day extension can be purchased up to the maximum extension period allowed by law.  We reserve the right to deny extensions for courses that are planned for termination. Access period changes made at the discretion of Kaplan. Course titles are subject to change without notice.

Here are states current limits:

StateMax Pre-Lic:Max CE:
AL12 months18 months
CA12 months12 months
IA6 months6 months
NC6 months30 days
NY12 months12 months
TN12 months12 months
**States not listed= Max 18 months


PassProtection™ Retake Policy

We are confident that you will pass your Real Estate Licensing Exam after taking our Live or Live Online Class. However, in the event that you were unsuccessful in passing your exam, please contact our Customer Service department at (800) 636-9517. You may retake the same class, subject to the conditions described herein, within 6 months of the date purchased. This policy only applies to students who were enrolled in a live or live online class.

All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live or live online classes at our discretion. PassProtection™ Retakes are unlimited within 6 months of the date purchased, but you may need to purchase new materials. After 6 months from date of purchase, you will need to re-purchase the materials and/or class and a new PassProtection™ Retake term will begin. For more information, please call Customer Service at (800) 636-9517.

Technology Requirements:  You agree that your equipment will meet the minimum system requirements set forth in Kaplan Real Estate Education's electronic products, including Webcasts powered by SuperChat Technology™, Question Banks, Practice Exams, Mastery Exams, Online Exams and Quizzes, Video Lectures, Audio MP3s, eBooks, and InstructorLink™.

Content Modifications and Releases: You understand that Kaplan may revise the content of its Site and online products from time to time to meet its training objectives. It may add or remove materials that it considers as unnecessary or no longer relevant for exam preparation. Once the material is removed it will not be accessible and will not be available upon request. Study sessions may be released periodically and the multimedia content will be updated continuously. You accept this arrangement and understand that all content will be released in a timely manner. Course titles are subject to change without notice.

Performance Feedback:  You will receive feedback about your performance on the tests and exams utilized in the products. You understand that the performance feedback is intended to highlight areas of your strengths and weaknesses and to assist you in your preparation for the exam.  The performance feedback is in no way intended to act as a projection or a forecast of your actual exam score and is solely a diagnostic tool of your knowledge as you prepare for the exam.  Your practice scores may be affected by factors beyond Kaplan’s control.

Administrative Portals:  The courses include an administrator portal for organizations, employers, or schools that you may be associated with and who have contracted with Kaplan for the course on your behalf. The administrator portal contains data such as name, email, usage and performance data. When a third-party contracts with Kaplan to make arrangements for or pays for the courses on your behalf, the administrator portal is automatically available to that third-party and their authorized representatives.

Changes to the Terms of Use: Kaplan reserves the right to change or modify the Terms of Use or add terms at its sole discretion at any time. If you do not agree to the modified terms of the Terms of Use, you should discontinue use.  Your continued access and use constitute binding acceptance of the modified Terms of Use.

Children Under the Age of 13: No one under the age of 13 may provide any information to or post any information on the Website. We do not knowingly collect personal information from children under 13.  If you are under 13, do not (i) use or provide any information on the Website or on or through any of its features, (ii) create an account on the Site, (iii) make any purchases through the Site, (iv) use any of the interactive or public comment features of the Site, or (v) provide any information about yourself to us.

Student Code of Conduct: Kaplan may remove from Programs students whom Kaplan deems in its discretion to be disruptive to the learning environment, dangerous to other students or faculty, have failed to comply with school's health and safety policies, repeatedly violate policies such as classroom etiquette, have acted in a manner that shows lack of dignity and respect for faculty and/or students, have violated any intellectual property rights of Kaplan or others, or have engaged in academic misconduct, such as cheating or violating confidentiality.  Students removed from Programs for violations of the Code of Conduct are not eligible for refunds or eligible to purchase other Programs.

Classroom Etiquette:  You must follow proper classroom behavior when participating in the Program and engaging with fellow students and faculty online or in-person, as applicable:

Do Not Record. You cannot take photos or videos of others, or the presentation, without permission. You cannot share or post pictures or videos of others without their knowledge or permission.

Be Professional. Dress with clothes appropriate for class. You are responsible for your screen name, computer screen and background displayed to others. You may not display any offensive or inappropriate material on your person or your screen

Be Respectful and Kind. Ask appropriate questions, and be willing to listen to fellow students and engage in the learning process. Do not dominate other students' opportunity to learn by asking too many questions. When asking questions and making comments, keep them related to the discussion at hand. Do not abuse the chat box.

Be Prepared to Learn.  Arrive to class on time and come to class prepared. Refrain from checking any other websites (social media, gaming, etc.) or messages during class.

Eliminate Distractions. Mute yourself until you are called on to speak. Turn mobile phones off. Choose a location that will not cause distraction for you or others who will view your screen or hear your background noise during class.

Intellectual Property: All content and functionality on the Site, including text, graphics, logos, icons, images, diagrams, animations, audio, and videos and the selection and arrangement thereof, in addition to any concepts, know-how, tools, frameworks, software, applications or other technology, programs, algorithms, models, processes, and industry perspectives underlying or embedded in the foregoing, along with any enhancements to or derivative works (collectively, the “Content”) are owned by Kaplan, its direct or indirect subsidiaries, affiliates, licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Subject to your compliance with these terms, Kaplan grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Site and, if applicable, any programs or services you purchase solely for your own personal, non-commercial use.  Sharing, selling or attempting to transfer your license is prohibited.  You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, re-publish, download, store or transmit any of the material on the Site, Content or in any programs or services, except as follows:

● Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
● You may store files that are automatically cached by your Web browser for display enhancement purposes.
● If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely (or print a single copy) for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
● If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

● Modify copies of any materials from the Site, Content, or any programs or services.
● Resell, share, distribute, download, record, screenshot, copy, lease, transfer or commercially use the Site, Content, or any programs or services.
● Create or attempt to create a substitute or similar service or product through the use of or access to the Site, Content, or any proprietary information.
● Delete, deface or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Site, Content, or any programs or services.
● Decompile, scrape, disassemble, reverse-engineer or otherwise attempt to steal the software code of the Site, Content, or any programs or services.

Shared use of Webcasts powered by SuperChat Technology™, Question Banks, Practice Exams, Mastery Exams, Online Exams and Quizzes, Video Lectures, Audio MP3s, eBooks, InstructorLink™, Interactive Study Groups, and Career Mentor is prohibited. Kaplan will only support registered purchases of these products directly from Kaplan or from an authorized distributor.

Any use of the Site, Content, or any programs or services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

Trademarks: The Site, Content, and the programs or services feature logos, company names, product names, service names, designs, slogans and other trademarks and service marks (collectively, the “Marks”) that are registered and unregistered Marks of Kaplan, its direct or indirect subsidiaries, licensors, or third-party providers.  All of these Marks are the property of their respective owners.  Nothing contained in the Site, Content or in any of the programs or services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Mark without written permission of Kaplan or any such third party that may own a Mark displayed on the Website, Content, or any programs or services.  Kaplan reserves all rights not expressly granted in and to the Site, Content, or any programs or services.

Third Party Links and Frames
Kaplan prohibits (i) the framing of any materials available through this site, and (ii) "deep linking" to pages of the Website other than the main page. Kaplan reserves the right to disable any unauthorized frames and specifically disclaims any responsibility for the contents of any other websites linked to this site.

Third Party Sellers: Kaplan may provide links to websites operated by third parties. Kaplan makes no representations about any third-party websites that you may access through this Website (“Third Party Sellers”).  Kaplan is not liable or responsible for products and services purchased from Third Party Sellers (“Third Party Products”) or for the acts or omissions of Third Party Sellers.  Third Party Sellers are solely responsible for information on the Website about their Third Party Products. Kaplan does not endorse or sponsor Third Party Sellers or Third Party Products. If you visit a Third Party Seller’s website or purchase or use Third Party Products you do so at your own risk. 

Links to Third Party Sites.  The content on this Site may include links to third-party websites and third party web sites may link to the Site ("Linked Sites"). If you use these links, you will leave the Site.  Kaplan provides these links to you as a convenience to deliver services and content.  Kaplan does not make any representations or take responsibility for such third-party sites, including, without limitation, the accuracy or quality of their content, services, data collected, advertising, and activities conducted on or through such third-party sites. If you decide to access any of the third-party websites linked to from the Site, you must follow the privacy policies and terms and conditions for those third-party websites. YOU AGREE THAT KAPLAN WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD PARTY.

User Content: If you submit comments, photos and other content to us (“User Content”) through the Website, social media communities, survey responses, email or otherwise, You grant us an irrevocable, royalty-free, perpetual, transferable, license to use, modify, create derivative works from, publish, display and sublicense User Content, in whole or in part, in any format and on any platform either now known or hereinafter invented, and to associate User Content with your name and/or likeness. You are solely responsible for your User Content.  You represent that you have the right to submit User Content to us and the right to grant us the license described above. You warrant that User Content, and our use thereof, does not and will not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any party or individual.

Copyright. Kaplan is committed to complying with copyright and related laws and requires all users of the Site to comply with these laws.  Accordingly, you may not store any material or content or use or disseminate any material or content through the Website in any manner that constitutes an infringement of third-party intellectual property rights, including rights granted by copyright law.  Pursuant to 17 USC.  § 512 as amended by Title II of the Digital Millennium Copyright Act (the “DMCA”), we have instituted procedures to receive written notification of claimed infringements and to process such claims in accordance with the DMCA.

The Notice of Infringement contains requested information that substantially complies with the safe harbor provisions of the Digital Millennium Copyright Act, 17 USC.  § 512(c)(3)(A), providing that to be effective under this subsection, a notification of claimed infringement must be a written communication provided to the designated agent of a service provider that includes substantially the following:

● A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
● Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works at the Site.
● Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.
● Information reasonably sufficient to permit the service provider to contact the complaining party such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted.
● A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
● A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
● Notification from a copyright owner or from a person authorized to act on behalf of the copyright owner that fails to comply substantially with the provisions above shall not be considered as providing actual knowledge or an awareness of facts or circumstances from which infringing activity is apparent.

Our Copyright Agent can be reached as follows:
By mail:
Attn: Copyright Agent
1515 W Cypress Creek Road
Fort Lauderdale, FL 33309
By phone: (312) 385-1246
By email: copyright@kaplan.edu

Passwords: Should you decide to set up a Kaplan account, you must choose a user id and password. You are solely responsible for maintaining the confidentiality of your user id and password and for any and all use of your account. If you purchase a subscription, the subscription is non-transferable and is to be used only by you. You agree not to disclose your user id or password to any third party. Sharing of user ids and passwords is a violation of this Agreement and will result in immediate suspension of your access to the product or services without refund. Kaplan has the right to terminate your account for any reason at our sole discretion without notice to you.



Sanctions and Export Compliance: Kaplan complies with U.S., UK, EU, and other economic and/or trade sanctions and export laws and regulations. Kaplan products and services are not intended for distribution, or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Kaplan to any registration requirement within such jurisdiction or country. Thus, no Kaplan software or services may be used, downloaded by, exported, or re-exported to: (a) a person located, organized, or ordinarily resident in any country that is the subject of comprehensive sanctions imposed by the U.S., UK, EU, or UN; (b) any person listed on any U.S., UK, EU, or other relevant sanctions- or export controls-related list of prohibited or restricted parties, including but not limited to the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Nationals, the U.S. Commerce Department's Denied Persons List or Entity List, the UK sanctions list, or the EU consolidated list of persons, groups, and entities subject to EU financial sanctions; (c) any entity 50% or more owned, directly or indirectly, or controlled by any such person(s) described in (a) or (b); or (d) to any person otherwise blocked by or the subject of sanctions imposed by the U.S., UK, EU, or other relevant government or governing body. Access to this Site, software, free products or course trials, applications for admission, purchases, services, paid products, and payment or funding plans may be subject to additional review to ensure ongoing compliance with legal requirements. Current students or customers traveling or relocating outside of the U.S. may be unable to access the learning management system, services, and courses from countries or regions subject to economic and/or trade sanctions by the Office of Foreign Assets Control (OFAC) or other authorities.

Arbitration and Class/Collective Action Waiver: Any and all disputes arising from or related to this Agreement, including whether the dispute is arbitrable and the scope of this arbitration agreement, shall be finally resolved by arbitration administered by a single arbitrator under the then-applicable rules of the American Arbitration Association (as modified herein) in accordance with the Federal Arbitration Act. The arbitration shall be governed by and construed by federal law to the fullest extent possible. Unless otherwise agreed by the parties, the arbitration shall take place in the largest U.S. city within 100 miles of your permanent residence.  If You reside outside the United States, then the arbitration shall take place in accordance with the American Arbitration Association Consumer Rules and Protocol. Judgment on the arbitral award may be entered in any court having jurisdiction thereof.

To the maximum extent permitted by law, should You wish to initiate a legal action against Kaplan in arbitration, You waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective or multi-party action or proceeding based on such a claim in which Kaplan or a related entity is a party. The same applies to Kaplan's legal actions against You. Thus, You and Kaplan agree that each may bring claims in arbitration against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class. Further, unless both You and Kaplan agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over a representative or class proceeding.

Tax: Purchases may be subject to taxes. Tax rates are different from state to state. You are responsible for paying all such taxes.

Miscellaneous: These Terms supersede all prior oral or written agreements and constitute the entire agreement between the parties.  Terms cannot be changed or modified orally. If any provision of Terms is found to be unenforceable for any reason, such provision shall be construed by limiting it to make it enforceable to the maximum extent permitted by law, and the remainder of Terms shall continue in full force and effect.

Contact: All comments, queries and requests relating to these Terms and Conditions are welcomed and should be addressed as follows:

By mail: Kaplan Inc. 1515 W Cypress Creek Road, Fort Lauderdale, FL  33309
By phone or chat options: https://www.kapre.com/company/student-support-services/contact-us/
For more information regarding administrative policies such as our complaint policy, please contact our offices at (800) 636-9517.

Do not access or use the Site if you are unable to affirm any of the statements below:

Certification and Release

● You certify that neither you nor any person contributing to payment for Kaplan programs or services on your behalf are on any list of restricted persons with whom it is unlawful for a United States company to do business, or located in a jurisdiction where your use would violate law or regulation;
● You certify that neither you nor any person contributing to payment for Kaplan programs or services on your behalf are an employee, contractor, or current or former official of the Government of Venezuela including all political subdivisions, agencies, or instrumentalities thereof);
● You certify that you are not enrolling in the program or service in order to, nor will engage in any activity while enrolled in the program or service that will, cause Kaplan to violate any sanctions or export controls law, rules, and regulations;
● You acknowledge that access to the program or service may cease when traveling or relocating outside the U.S. into countries or regions subject to economic and/or trade sanctions by the U.S. Treasury Department or other authorities;
● Program sessions may be delivered through communications technologies including but not limited to Zoom, AdobeConnect, Brightcove, WebEx, E360 where recording may be enabled by the instructors or coaches (collectively "host(s)").  You will receive a notification (visual or otherwise) when recording is enabled in a class, tutoring or coaching session.  You agree that Kaplan and any third-party technology vendor used to deliver the instruction, has consent to record any participation you choose to engage in during the sessions (i.e. chats, shared screen time initiated by you). The recordings may be made available to other Kaplan students for instruction, may be used internally for quality assurance and training to improve the programs or services, or for other internal purposes; and

Rev. June, 2022