Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Home Inspector Arrival Tips

Home Inspector Arrival Tips

Posted by: Kaplan Home Inspection Education

March 7, 2014

Increase Your Professionalism From the Moment You Arrive at a Home Inspection

Boost your home inspection referrals and client satisfaction by following these simple guidelines. Get tips on arriving to your home inspection from Kaplan's instructor, who has been a home inspector for over 20 years. Learn how to show your customers you value their time from the moment you arrive to the time you finish.

 
Video Transcript

To begin an inspection, it's absolutely critical that you arrive on time. As a matter of fact, I like to arrive about 15 minutes early. Why? I want to show the customer that I value their time. That means if they're waiting for me, I'm going to be concerned about how they're going to begin to feel about me. So, I'm here early. The second thing that's really critical about a home inspection: to look professional is to bring equipment that's clean. Don't bring a ladder that you've been painting your bedroom with last night. Bring a clean ladder. Bring clean drop cloths. Bring clean booties. Keep in mind that these people haven't bought the house yet, but they're most likely going to. You want to show respect to their new home. You don't want to be walking around their carpet, leaving things behind.

Make sure, again, that as you come up to the door and knock on the door, give people time to come to the door. You'd be amazed. They could be in all other parts of the house, and it's going to take them a while to get there. What you don't want to do is to come in and surprise somebody. Boy, that's embarrassing. It can be, again, very, very bad for the customer relationship issue. What I like to do when I get here early is I begin to prepare my report. I begin to fill out things that are kind of general comments, the style of the home, the type of the shingles, and things like that prior to the customer getting here. The other thing that I would encourage you to do as we go throughout the house for the entire inspection is: digital photography is really in the marketplace now. It gives you a little bit of an edge, being able to explain to people what you're looking at, what you're seeing, and what's good and what's bad.

Remember that you can overuse digital photography. So, don't make it a showmanship attitude. Make it a, "I need to show somebody something." Communication is the number one key to the success of a home inspection. If I can both in writing and verbally explain myself well to my customers, I just won the battle, and I haven't even started the inspection yet. The more you can prepare before the customer comes here, the less you're going to be inconveniencing them. That's just good business, and I encourage you to do that. I would also encourage you to, one more time, just check their name so that when you do get out and greet them, and they should be here in a few moments, you'll be able to call them by their first name. Boy, that's just great marketing.

The other thing that you want to pay attention to after you've set the ladder up on the house is to be concerned about damaging the home. If you looked up here, these are brand new gutters. I wouldn't even consider putting my ladder up on those gutters. So, I chose to lean it against the stucco. I'll work around some of the products that the seller has, so that I don't damage those products. So, prepare yourself. Then, when they arrive... Oh, by the way. Here they come now.