I have questions about my course.  Who can help me?

• Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Customer Support team Monday–Thursday 9:00 am to 7:00 pm, and Friday 9:00 am to 6:00 pm Eastern Time via email at kpsservice@kaplan.com or via phone at 800.577.7585.

• For questions about accessing or viewing your courses, or assistance with online education, please contact our Technical Support team Monday–Friday 8:00 am–10:00 pm Eastern Time by phone at 888.213.5124 or via email at REtechsupport@kaplan.com.  All emails will be answered within 24 hours including weekends.

• For questions about course content or curriculum, please email our instructors at REinstructor@kaplan.com.

What are the system requirements for Kaplan online courses?

Operating System	Processor	RAM
Windows 7 Windows Vista Windows XP (SP 2+) Streaming video also supported on: Mac OS X 10.1 or higher Linux/Solaris distributions with Mozilla 1.4+ or Netscape 7.1+	At least 500Mhz Intel Pentium/Celeron Family or AMD K8/Athlon/Duron Family or compatible	256 MB RAM
Software	Connectivity	Display
Internet Explorer 7.0+ or Mozilla Firefox 3.0+ with JavaScript Enabled Windows Media Player 11.0+ Adobe Acrobat 6.0+ Flash Player 9.0+ or Shockwave Player 10.0+ Java 6.0+	Broadband (cable/DSL/T-1), Download speed 500K+	1024 x 768 minimum

How long do I have to complete Kaplan courses?

Kaplan allows 6 months to complete your courses in most states. However, there are a few states that have specific requirements.

Alabama—Prelicensing courses have a maximum of 12 months course access

California—California Department of Real Estate regulations state that all courses must be completed within 12 months

Iowa—The Iowa Real Estate Commission requires courses to be completed within 6 months

North Carolina—The North Carolina Real Estate Commission requires all courses to be completed within 30 days of purchase

What is Kaplan’s return policy?

Our full return policy can be found here.

What is the difference between OnDemand Instruction and Online Instruction?

Both formats are delivered online via the Internet but there are distinct differences with unique advantages designed with the highest level of convenience and success in mind. This page provides details on all of Kaplan’s course delivery formats.

Who writes your course materials?

Kaplan has a team of seasoned real estate professionals who develop our materials as well as teach our courses. Meet our lead instructors.

Is your school approved?

All of Kaplan Real Estate Education licensing, postlicensing and continuing education courses are submitted and approved by that states governing body.

How do I get my real estate license?

Each state has a different governing body that regulates real estate professionals with requirements that vary by state. To find the requirements for your state, click here.

Can I use my current state license to get licensed in another state?

Each state handles reciprocity differently. We encourage individuals who are licensed in a state and desire to become licensed in additional states to contact the target state regulator body for details. After obtaining the requirements necessary to be licensed in that state, our customer service team can assist you with matching courses to state reciprocity rules. This page will provide you with a list of states that grant reciprocity.

What are my state requirements for postlicensing and/or continuing education?

Each state has a different governing body that regulates real estate professionals with requirements that vary by state. To find the requirements for your state, click here.

What is the difference between a salesperson and broker?

A real estate salesperson is a professional licensed by the state to help with buying or selling a home. The job of a real estate salesperson is to bring buyers and sellers together and help them reach an agreement.

A real estate broker is a professional who helps sellers sell property. In other words, a real estate broker is an intermediary between buyers and sellers.  A broker usually has salespersons, known as real estate agents, to assist them in the selling process.

What are the traits of a real estate professional?

This video provides a simple five-question test to determine if you fit the profile.

How do I find employment in real estate?

• Make a list of agencies you want to talk with. If you don't know where to start, browse real estate ads to see if some firms seem more interesting than others.

• Visit your local Chamber of Commerce to find out which firms are best represented. Pay attention to television and radio advertising, billboards, and the “For Sale” signs you see in yards.

• Make appointments with the broker-in-charge of each real estate agency on your list. Larger firms may have recruiting managers.

What are my start up expenses?

• Ask the broker for an itemized list of startup expenses. Are you required to join local, regional, and national professional organizations? Are there recurring monthly or quarterly expenses for membership?

•  Find out if advertising expenses are paid by the agency. How about “For Sale” signs and other signs? Do they provide them to agents free of charge?

• Who pays for long distance telephone calls to clients? How about photocopies, stamps, and other office-related expenses?

• Does the firm provide in-office computers and printers for real estate agent use, or are you expected to bring your own?

• Ask if the firm carries errors and omissions insurance for agents. If so, find out what's covered. Discuss the policy with an insurance carrier to make sure it's adequate.

What can I expect in terms of income? Is this salary or commission based?

According to Salary.com, most real estate agents earn on average between $36,566 and $47,610 annually. How much agents make depends on the number of transactions they complete, the commission paid to the brokerage, and their split with the sponsoring broker. If you are talking with a franchised agency, be sure to ask what percentage of each sales commission is deducted and sent to the franchising company. Top producers earn a lot more than the average real estate agent. Each real estate office sets its own standards for top producers, but it's probably safe to say that a top producer would need to sell at least one home a month to qualify. Mega-stars earn $200,000 and up per year. Very few real estate professionals earn a salary versus commission.