The Kaplan Student experience is very important to us. Please reach out directly to our friendly Customer or Technical Support staff with your questions about our programs, courses, or instructors. We are here to help.
Check out our FAQs to see answers for our most commonly asked questions. If you cannot find your answer there, please refer to the links below to contact the appropriate Kaplan representative by phone or through email.
Currently enrolled students with questions about reprinting a certificate, locating/tracking materials, or requesting a transfer, please contact our Customer Support team: Monday – Thursday 8:30 am to 7:00 pm, and Friday 8:30 am to 6:00 pm ET.
If you live in:
California, call: 800.660.8105
Colorado, call: 800.660.2188
Minnesota, call: 877.788.3879
New Mexico, call: 888.450.4690
Texas, call: 800.638.9708
For questions about accessing or viewing your courses, or assistance with online education, please contact our Technical Support team Monday – Thursday 8:00 am – 10:00 pm, and Friday 8:00am – 9:00 pm ET.
If you prefer email and are a Kaplan Real Estate Education student, contact us at REtechsupport@kaplan.com. All emails will be responded to within 24 hours including evenings and weekends.
View Kaplan's System Requirements.
To contact us through the mail, our address is:
Kaplan Real Estate Education
332 Front Street South, Suite 501
La Crosse, WI 54601